SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GAHA, Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gahaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tardo 22 dias en llegar a España, probe uno y funciona muy bien, no duele nada, lo recomiendo
It doesn't hurt at all
awsome ,all came in one piece ,
A falta de probarlo, parece bueno.
No doy 5 estrellas porque aún no lo he probado. Pero tal como en la descripción
all was good.
aparentemente parece igual que la foto del anuncio, aunque aún no los he usado, espero que funcionen gracias
Première expérience Ca ne m'a pas fait mal du tout Zero infection zero douleur
Good
Bien reçu merci
Parfait pas de douleur mais ça a pris à venir
Great. Worked good. I felt nothing and i did it in my nose too! Will definitely buy from them again.
0 dolor. Genial
Отличная штучка. Посылка пришла за месяц, в тот же день решилась, хоть было страшненько. Довольна теперь буду смотреть как это все заживёт
It arrived 9 days after the estimated delivery date.I haven't used it yet.
Muy buen producto, sencillo de usar, buena calidad, sin dolor, excelente compra y vendedor.
Заказ хоть и долго, но дошёл, целый и соответствует описанию и фото
Купила 30.05, получила в Вологодской области 23.06. Прокалывала дочке, ей через месяц будет 5 лет. Она даже не пикнула). Хотя уколы в попу боится). В местах прокола чисто, капелек крови нет. Обрабатываем хлордиксидином. Доча довольна, что ушки прокололи, я довольна, что так легко)
Buena calidad y muy rápido
Very good and easy to make Thank you very much !
Ok
Все отлично, прислали быстро, без брака, хорошо упакован. Спасибо продавцу!!!
Es lo que describe. Todavía no se lo he puesto
worked fine, came pretty quickly and was super easy to use :))
Amazing, thank you! will order more.