SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GAHA, Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gahaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buen producto. Amplía las capacidades de la cámara del teléfono. Estoy conforme con lo recibido
Exactamente igual a como se muestra en las fotos. Se ajusta bien al celular y se ven bien los filtros
Линзы говно
Es el pedido mas rapido que he recibido en mi vida, el producto es de gran calidad, tiene bastantes lentes para usar, lo recomiendo muchisimo. Muchas gracias
received in good condition. item exactly as described.
O produto condiz com o anunciado. Chegou sem defeitos e não precisei pagar a taxa de liberação dos Correios.
great product, fast shipping, thanks store
Все отлично доехало.
все норм.
Очень крутая вещь. Спасибо!
It’s well packed! I’m really amazed by the Macro lens !! Although it gets really difficult to plug and unplug specially with filter lens. I will come back when I will use them more times.
Perfect.
Una meraviglia...kit completo arrivato in ottimo stato e consegnato secondo data prevista....già testate le lenti e gli effetti sono molto belli per di più l'applicatore si adatta alla grande al Huawei nova 5t...✌
The lenses are great but the caps don’t fit well on the lenses, caps are too small
i’m so satisfied with this product! shipping took awhile, but not too long. everything came alright except the packaging but thats ok, what matters is the actual lenses. i’ve tried them & i’m in love with them! definitely would recommend!
Объективы все пришли, положены в хороший кейс, да ещё с тряпочкой. Единственное, немного коробочка помята, но для меня это не критично. Главное, чтобы товар дошёл как положено
Super qualité, conforme. Merci
i love it
Better then expectation. Thanks.
I ordered because of the macro lens but the other lenses look so much fun too . I love them☺️ thank you
maneiro o kit, mto bom... tudo bem acabado, parece mto profissional... curti os efeitos de lente e o estojo...
Pedido de acuerdo a lo acordado. Lentes ok
Came fast & everything works well!!
llegaron en perfecto estado y todos los lentes en la descripción ya los probé y están perfectos
Потрясающий набор! Нужно приноровится, но в целом все понятно и качество на высоте! Единственный минус, еле еле отделила линзу макро, удалось это с трудом . До этого заказывала на Джиме три линзы за какие-то 150 р и качество такое себе , но этот набор превзошёл все ожидания! Однозначно 5+ и рекомендую к покупке! Некоторые линзы крутятся, это сделано специально на линзах калейдоскопах