SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GAHA, Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gahaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Box opened on delivery, but nothing missing. oh my goodness, SUPER FAST DELIVERY to the UK. thank you. ordered Thursday, received on Monday, considering it was the weekend. well done store. All good, everything is fine. I like. would recommend
Sent within 24 hrs after payment. Arrived in 6 days. Product as described. Very happy with the purchase.
Great quality. Very easy to put together. Not very heavy and comes with a bag so storage and transporting it is easy.
очень довольна. доставка быстрая.
Very fast delivery and good product
Muito rápida a entrega
Muy buenas condiciones, contacto con el vendedor excelente, volvería a comprar aquí
Все хорошо. Курьер доставил посылку в квартиру - все в целости и сохранности. Качество хорошее. Все двигается, собирается. Фон пока цеплять не пробовал, но, почти уверен что проблем не будет - все выглядит хорошо. Покупкой доволен, рекомендую продавца и товар.
Качество хорошее, для дома самое то. Курьер принес в домой.
Норм
유격이있어처짐현상이 조금 있지만 버텨줍니다.
excelente producto!!! super contenta.
Qualité très bien envoie très rapide
הגיע בזמן נראה טוב פתחנו הסתכלנו בדקנו עושה רושם של קניה טובה
Arriver très vite bien emballé conforme à la photo je recommande
Il prodotto è conforme a quanto descritto
суперская стойка, висит на ней бумажный фон, все хорошо
Пришло в Австрию за 5 дней. Всё целое, как на картинке
Заказала в пятницу, в понедельник заказ уже принёс курьер домой. Очень быстро! Товар хорошего качества, рекомендую к покупке!
Отличная стойка, соответствует описанию. В комплекте к ней пришли два зажима и две прищепки.
Товар пришел быстро. Качество хорошее.
Perfect
생각보다 빠른 11일만의 배송에는 대체로 만족 제품은 좀 가볍고 내구성이 아주 좋아보이지는 않음. 살짝 아쉬움, 가성비로 생각하고 사용예정
Goods did not came from Germany but from Spain. But al OK
I ordered it from Germany to Hungary, the shipping was very fast! Actually Im waiting for green background, so I didn't try it yet. The product is not damaged, Im very satisfied