SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GAHA, Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gahaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
je viens de recevoir ma commande. très jolis bracelets
Envoi rapide très mignon correspond aux photos
magnifique très jolie bracelet on dirais vrais or
배송은 10일정도에요 한국에서도 악세사리 잘안사는데 너무예뻐요 실버로 2개사서 제팔에하나 7살 딸이 너무 예뻐해서 발에하나 했어요 더구매합니다
Estoy muy muy contenta con este anillo es una preciosidad. Lo super recomiendo, lo puedes ver en mi canal de YOUTUBE nmb Fashion ...... I am very very happy with this ring is gorgeous. I highly recommend it, you can see it on my YOUTUBE nmb Fashion channel
Great!
Item took a week longer than expected to arrive but understandable given the current situation. the bracelet is very well made and sturdy, you can tell it is good quality. I love it so much I ordered a couple more!
I didn't recive order but got full refund. It was second purchase from this store. I'll order again
Bn produit
Bon produit
جميلة جدا كمافي الصورة شكرا للبائع
lovely
tres jolie
tres jolie conforme a la description jadors
très joli
It took almost 4months to arrive
tardo mucho tiempo en llegar
Comme sur la photo, très jolie
Очень красивый браслет. В Киев шло 1,5 мес.
magnifique
Such quick delivery
merci
Очень красивый браслет. Качество супер. Все камушки блестят и на месте. Смотрятся здорово. До Киева доставка чуть больше месяца. К покупке рекомендую.
Amazing! Very good quality. Pass thw water test!
красивый браслет. хорошо упакован, размер регулируется