SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GAHA, Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gahaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар так и не получила но вернули деньги
Наушники за свою цену хорошие, не стоит ждать звучания как от наушников за 5к, но для ходьбы по городу, поездок вполне хорошие. Звук слегка тихий, поэтому звук на телефоне включаю на максимум. Низких частот почти не слышно, поэтому лучше использовать эквалайзер, а вот высокие задраны, так что необходимо просто подобрать стиль. А так нормальные наушники за 300р. Шли правда долго, но я был к это у готов.
100 % 5*
We got the headphones today. All praise for service and quality of headphones. thank you
The items never arrived but as many others I order by the same date, seems they're lost. Got the refund. Nothing to complaint
Gostei muito, por enquanto tudo funcionando bem
Parfait !
I didnt get price. But get back money.
Good
Leider kein Paket bekommen! Verkäufer hat Geld retour überwiesen!
Товаром доволен ,хоть и изза короновируса пришел не в срок ,все же качество хорошее .Рекомендую
Działają!
good
jestem zadowolony.jakość dźwięku mogłaby być lepsza ale niema tragedii
fast deliver thanks...
Fait son travail.
fine for what they cost. last about 2 hours
эти пришли норм все , а врорая пара с незаряжаемым вторым наушником
качество звучания на 2. низов нет Вообще. и на вид одноразовые. В принципе большего за такую цену ожидать и не стоит
Все супер!!!! При подключении через Блютуф телефон видит 2 наушника и к обоим надо подключаться, чтобы звук был и слышать через 2 наушника. Я не меломан - профессионал для меня звук хороший, без помех, но показалось, что громкости маловато. Хз, может настройки телефона надо было поковырять. Сделано всё аккуратно и чётко: Ничего не люфтит, не болтается и не шатается. Наушники были в коробочке для зарядки, затем завернуты в пупырку и положены в почтовый пакет. Спасибо большое, я доволен как слон))
пришли быстро! все работает
Стоит своих денег. Звук не плохой, но микрофон не очень, хотя соответствует ожиданиям
за эти деньги идеально
Покупкой довольны, только долго шла. Наушники в отличном состоянии
it's good, but the battery doesn't last long