SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GAHA, Ltd (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gahaonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived with a delay due to the virus, so at no fault of the store. This is very large! The picture did not do justice for scale.
Доставка в Приволжский округ за 22 дня. Отличный штатив. Описанию соответствует. Качество изготовления хорошее. В комплекте переходник на резьбу 38. Распаковку и свое знакомство с Осьминогычем разместил на ютуб - youtu.beDm4sBKPfOFs . Там оно поподробней и наглядней будет, чем тут писать буковками. Да и Алиэкспресс опять заругает, что написал более 1000 символов! Сокращать заколебался уже. Не то, чтоб я крутой обзорщик распаковщик, но ведь всё равно видео снимаешь. Вдруг спорить с продавцом придется. Почему бы не поделиться. Подробный отзыв (доп) будет позже. Если был полезен не откажусь от лайка. Буду рад, если кому-то помог своим отзывом. Всем японского качества по китайским ценам!
Recommendation!
супер спасибо
Amazing product, well worth the money. This is literally the same as a Joby Gorilla Pod lol just doesn't say Joby. Love this product, took a while but when you don't pay much on shipping you can't expect more! Would highly recommend!!
Exactamente como descrito
Exactamente como descrito
Штатив норм, но для моей камеры слабоват, не держит, для телефона или компакт камеры наверно подошел бы
Штатив норм, но для моей камеры слабоват, не держит, для телефона или компакт камеры наверно подошел бы
хорошее качество
хорошее качество
Доставка быстрая, мой fujifilm a5 держит отлично.
Доставка быстрая, мой fujifilm a5 держит отлично.
ok
ok
Осьминог очень удобный, но есть небольшая трещина на одном звене, боюсь что из-за этого долго не прослужит :( Придется обращаться с ним очень бережно, чтобы не сломать совсем. Несмотря на этот дефект, мне товар подошел к canon m50 и я осталась довольна покупкой. Спасибо.
Осьминог очень удобный, но есть небольшая трещина на одном звене, боюсь что из-за этого долго не прослужит :( Придется обращаться с ним очень бережно, чтобы не сломать совсем. Несмотря на этот дефект, мне товар подошел к canon m50 и я осталась довольна покупкой. Спасибо.
Do lekkich aparatów jest ok, przy cięższych tylko bardzo niskie położenie. Ogólnie jest ok
Do lekkich aparatów jest ok, przy cięższych tylko bardzo niskie położenie. Ogólnie jest ok
For this price, I literally couldn't have wanted more! It seems quite sturdy, the white parts are rubber which I didn't expect, but its a nice touch! I mainly used it with a GoPro, but It can handle a heavy DSLR too. It clearly can't replace a big tripod with fluid head or anything, but for quick run & gun sports-shooting, It's a great tool.
For this price, I literally couldn't have wanted more! It seems quite sturdy, the white parts are rubber which I didn't expect, but its a nice touch! I mainly used it with a GoPro, but It can handle a heavy DSLR too. It clearly can't replace a big tripod with fluid head or anything, but for quick run & gun sports-shooting, It's a great tool.
своих денег он стоит
своих денег он стоит
Article reçu en excellent état, très bonne qualité et correspond a la description. Je recommande
Article reçu en excellent état, très bonne qualité et correspond a la description. Je recommande